Lean Process Improvement & Strategy Development: A global leader in environmental testing services
ISSUE
Put a strategic planning infrastructure in place to improve operating performance and get management and ownership to share the same performance objectives. Develop a lean-inspired strategic planning and performance system with clear targets and accountabilities.
RESULT
- The firm’s opportunistic management style caused planning difficulties and inconsistent expectations between owners and management
- Developed a business model that included objectives, targets and expectations, to allow management focus within the owners’ growth objectives
- Created a systematic product development and operational improvement culture utilizing lean management characteristics
- Developed a deeper financial stake for management to align their interest with the success of the company.
- Created a symbiotic relationship between management and owners through shared improved operational metrics and growth objectives