HEALTH CARE ORGANIZATION : Canada’s largest not-for-profit health charity

ISSUE

Review operations spending and shared services to save money and ensure that donor funds are used efficiently possible by reducing back-office expenses.

RESULT

• Conducted a thorough analysis of operational spending areas by activity and cost to identify savings opportunities
• Focused on corporate finance and human resources infrastructure because of repeated redundancies and operational inefficiencies that required excess staff
• Conducted process flow mapping to identify redundant tasks and inefficient processes
• Outsourced cheque processing service and other low-level financial value-add tasks, and selected a company-wide HRIS to reduce staff overlap and improve service
• Client savings resulted in a 4:1 return on investment in this project